If you’re looking to set up broadband in your home, this guide is going to help. Written by Jamie Kavanagh from Broadband Genie, it’s a quickfire overview of everything you need to know about setting up broadband. So read on if you’d like to know more about what will happen once you sign up to a new internet provider.
How long does it take to activate home broadband?
Most ISPs, including BT and Virgin Media, require at least two weeks’ notice to book an engineer and set everything up for your broadband. This can vary depending on where you live. The more notice you can give the supplier the better. If you’re moving, it is best to book your broadband installation as soon as you have a firm moving in date for your new home.
What’s the process?
Buying home broadband is much easier than it used to be. You can check your coverage here to see what deals are available in your area.
- Check the deals available at your new address.
- Buy the best deal for your needs.
- Book broadband installation for a convenient date.
Once you have checked what’s available at your address you can choose a deal and sign up online. You will typically receive a confirmation from the provider and a provisional installation date. In some cases an engineer will need to visit your home to perform the installation on this date. If not, you will be sent the router and other equipment and simply need to plug it in on the activation date.
What’s the difference between ADSL and cable?
Most home broadband in the UK comes in two main types; fixed lines from BT or a reseller such as Plusnet or TalkTalk, and fibre (or cable as it used to be known) from Virgin Media. Mobile broadband is also available but is not generally suited to home use and is outside the scope of this guide.
Fixed line broadband is provided through telephone lines or upgraded fibre laid to your home or street cabinet. Virgin Media is a separate network that uses different technology than BT. The two types are not interchangeable and will need different equipment and installations.
What can delay broadband installation?
In the majority of situations, broadband installation takes an hour or two and results in your home being connected. There can be delays to this though. They can include delays in engineer availability, any upgrades or maintenance in your area, the need for a new phone line or cable, the need to get way leave to access someone’s property and other unforeseen issues. These are often out of your control and it can be frustrating but often cannot be helped. In the case of delays due to the provider or engineer you should receive advanced warning.
How much should it cost?
The overall cost of your broadband depends on the deal you get. There can also be other charges you need to be aware of. These charges should be clearly stated before you sign your new contract. They can include setup fees, installation fees, router delivery and set top box delivery. If you’re keen to avoid setup fees, you can find deals with no upfront costs on Broadband Genie.
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